Privacy Policy

Scope and data controller

This Privacy Policy explains how personal information is handled when you visit dr-hamad.com, contact Dr. Abdul Rahman Hamad, or submit an appointment-related enquiry through an available contact channel.

For personal information processed through this website, the website operator and data controller is Dr. Abdul Rahman Hamad, Consultant Vascular & Endovascular Surgeon, Dubai, United Arab Emirates. Privacy enquiries can be sent to contact@dr-hamad.com.

Information we may collect

Depending on how you use the website, we may process:

• Contact details, such as your name, email address and telephone number.
• Appointment preferences, including preferred hospital, date, contact method and general area of concern.
• Communications you choose to send by email or through an enabled appointment request channel.
• Basic technical data, such as IP address, browser, device information, timestamps and security logs processed by the website’s hosting infrastructure.

How we use information

We use personal information only as reasonably necessary to:

• respond to your enquiry and coordinate an appointment request;
• direct your request to the hospital location you selected, where appropriate;
• operate, protect and improve the website;
• prevent misuse, fraud or security incidents; and
• comply with applicable legal and regulatory obligations.

Where consent is required, you may withdraw it at any time by contacting us. Withdrawal does not affect processing already carried out lawfully.

When information may be shared

Personal information is not sold. It may be shared only when necessary with:

• the relevant appointment or administrative team at NMC Specialty Hospital, Al Nahda, or NMC Royal Hospital, Dubai Investment Park, depending on your selected location;
• trusted hosting, security, email and technical service providers acting under appropriate safeguards;
• professional advisers, regulators, courts or public authorities where required by law or necessary to protect legal rights.

The hospitals are independent organisations and may process patient or appointment information under their own privacy notices and legal responsibilities.

International data transfers

Some technical service providers may process information outside the United Arab Emirates. Where this occurs, reasonable steps are taken to use appropriate contractual, organisational or legal safeguards in accordance with applicable data protection requirements.

Retention and security

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, to manage communications, resolve disputes and meet legal obligations. Retention periods may differ depending on the type of information and the organisation responsible for it.

Reasonable technical and organisational measures are used to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Cookies and external services

The website uses essential browser technologies required for security, performance, core functionality and remembering your privacy selection. Optional preferences, analytics or marketing technologies are controlled through the consent banner and are not activated through this website unless the relevant permission has been recorded.

You can accept, reject or customise optional technologies and change your selection at any time through Cookie Settings in the footer. Full details are provided in the Cookie Policy.

The website contains links to third-party services, including Google Maps and hospital websites. Those services operate independently and their own privacy policies apply after you follow an external link.

Your privacy rights

Subject to applicable law and any permitted exceptions, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or transfer of your personal information, and to withdraw consent where processing relies on consent.

To make a request, email contact@dr-hamad.com. We may need to verify your identity before responding. You may also contact the competent UAE data protection authority where applicable.

Children and policy updates

This website is intended for adults. A parent or legal guardian should make appointment enquiries on behalf of a child and should avoid submitting detailed medical information through the website.

This Privacy Policy may be updated to reflect changes in the website, services or applicable requirements. The date shown at the top of this page indicates the latest revision.